The roles of three different people at John Lewis in the Sales Department Essay Example for Free

The roles of three different people at John Lewis in the Sales Department examineWe asked the Caroline ODonovan the Human Resources Training charabanc to tell us ab extinct three different jobs in the same division. Here is the data she gave us.John Lewis is run on certain Principles that all staff create to keep to* By a clear understanding of what the employer expect of them and what there duties are.* commutate clearly and unremittingly to ovoid misunderstandings.* Know they rites and responsibilities within the business this is what they are en surnamed to and what they must espouse responsibility for. takeThe fusions ultimate procedure is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in trust for its members, they share the responsibilities of ownership as well as its quits profit, screwledge and power.PowerPower in the Partnership is shared between three governi ng authorities, the of import Council, the Central Board and the Chairman.ProfitThe Partnership aims to make sufficient profit from its trading operations to take its commercial vitality, to finance its continued ripening and to distribute a share of those profits each form to its members, and to enable it to undertake other activities consistent with its ultimate purpose.MembersThe Partnership aims to employ people of ability and legality who are committed to works together and to turn outing its Principles. Relationships are based on mutual extol and courtesy, with as much equality between its members as differences of responsibility permit. The Partnership aims to recognise their individual contributions and reward them fairly.Job DescriptionsThese are the details of what an employee is expected to do at John Lewis. People are abandoned a job description when they apply for a job so they know what they are applying for.At John Lewis the job descriptions include* Job Title * Who they are responsible to* Status eg, Non- wariness* Main purpose* Job responsibilitiesJohn Lewis do not use person specifications. These state the personal qualities and qualifications that the applicants need to do the job. John Lewis say they discuss these things but do not give them out to staff as official documents.At John Lewis jobs are split into sales or non-sales jobs. In the conveying department there are actually four different levels of jobs1. Assistant Sales get rid of2. Sales Cashier3. Section sleep togetherr4. marketing Department ManagerThe three jobs we are looking at are Sales Cashier, Section Manager and Selling Department Manager. As the jobs get higher up the denture there are more responsibilities to that job.1. Job title Sales Cashier-sports equipment departmentResponsible to Department ManagerStatus Non-ManagementI have chosen the sports equipment store to do my project on. The job description( in italics) is what has been get for the staff and the core next to it(non italics)* Provide courteous and informed client service and sell the product by knowing the stock and relating it to customer call for. This means that the partners in that department will have to know all of the stock what product is best for a peculiar purpose and whats the best product for the customers. (Not meaning the most expensive product). If the member of staff is slightly unsure which is the best product then he/she will get another member who would Know.* To maintain the housekeeping standards of the department by keeping the fixtures and displays cull and well stocked with a balanced salmagundi. This means that the partners will have to keep a regular check on the stock and make sure when one is sold the same item is replaced on the shelf. Also to check equipment is not tampered with.* To complete monetary and credit transactions within procedure outlined in Instruction for the use of Cash Registers* To maintain the housekeeping standards of th e department by keeping the fixtures and displays. peck and well stocked with a balanced assortmen.t* To assist with the preparation and execution of stocktaking** To maintain credentials of cash, cash registers, sales checks and stock within the department. This is to have a partner always around the tills so that nothing will happen. Be aware of shoplifters.* To observe the Partnerships pen rules and regulations particularly in relation to ordinary behaviour to colleagues, customers and others, standards of dress, security, stock handling, discount, fire and emergency procedures.* To carry out duties required regularly or occasionally, consort to the circumstances and guidance of the Department Manager.* Benefits 5 6 per hour depending on experience2. Job title Section ManagerResponsible to Department ManagerMain Purpose To assist in the management of the department by planning, organising and supervising the activities of the team to see to it a high standard of service is well-kept at all times.1. Plan organise and supervise the activities of the team.(a) Plan and manage office floor cover.(b) take priorities and allocate tasks to match resources.(c) Review task completion against task allocation.(d) Coach on work execution to Partners.(e) Plan organise and supervise exceptional events as directed e.g. Stocktaking and Clearance.2. Ensure Partners advise and sell to customers.(a) manage Partners selling skills.(b) admonisher Partners produce knowledge.(c) Encourage promotion of customer services.3. Contribute to developing and maintaining customer service.(a) Develop and maintain positive relationships with customers.(b) Investigate and deal with customer complaints.(c) Control the procedure for dealing with complaints.(d) obtain the Partnerships trading policy.(e) lay, suggest and implement improvements to customer service.4. Evaluate and supervise the receipt of payments from customers for goods and services.(a) Evaluate takings practices an d procedures,(b) Monitor takings practices and processes at cash point.5. Contribute to the continuous improvement of the department(a) Identify opportunities for solving problems and diverseness the department.(b) Recommend improvements for the department.Contribute to the implementation of improvements to the department.6. Present and promote stock adduce Partnerships display and merchandise standards.Organise, monitor and evaluate promotions of stock to increase sales.(c) Organise, monitor and evaluate the display of stock.7. check the availability of stock(a) Maintain stock availability.(b) Recommend measures to improve stock availability.(c) Monitor and assess stock levels against requirements.8. Supervise the receipt and retention of goods(a) Supervise, organise and maintain stockholding areas.(b) Monitor and maintain stock movements.9. Create, maintain and enhance productive working relationships(a) Create and enhance productive working relationships with your team and co lleagues.(b) Maintain and enhance productive working relationships with your handler.(c) Identify and minimise contradict within your team.10. Contribute to the training and development of your team.(a) Contribute to planning the training and development of your team.(b) Contribute to the training and development of your team.(c) Contribute to the assessment of training.(d) Take responsibility for your development.11. Contribute to a ready safe and healthy workplace.(a) Implement procedures to maintain the security of cash and stock.(b) Monitor losses and investigate set problems.(c) Assess and control risks to health and safety.(d) Implement procedures to deal with threats to security, health and safety.12. Promote Partnership principles and practices.(a) Provide information to Partners on councils, committees and Partnership Social activities.(b) Maintain Partnership Rules and Regulations.(c) To assist with the preparation and execution of stocktaking.(d) To observe the Partne rships written rules and regulations particularly in relation to general behaviour to colleagues, customers, and others, standards of dress, security, stock handling, discount, fire and emergency procedures.(e) To carry out duties, required regularly or occasional, according to circumstances and guidance of Department Manager.3. Job title Selling Department ManagerResponsible to Head of BranchMain Purpose To optimise sales, reputation and positiveness of the department and branch through the management of resources and the development of Partners, ensuring we deliver quality customer service and ferment the opportunities presented by the merchandise. This is to be achieved within the spirit, policies and written regulations of the Partnership.1. Maximise the sales action of the departmentUse office and group merchandise accomplishmentivelyOffer the right stockPresent stock to the best effectTicket merchandise to aid customer selectionPromote merchandiseMaintain a purify and t idy, well stocked departmentGenerate commercial awareness within the team2. Contribute to the favorableness of the selling department and branch by controlling wastage and costs background known and unknown wastageMinimise costs to the department and branch3. Maintain and improve customer serviceEvaluate performance against concur standards of customer serviceIdentify, agree and implement improvements to standards of customer serviceManage and evaluate customer complaints and take steps to minimise them4.Control the Stock Management SystemMonitor stock control information to ensure stock levels meet expected salesEstablish and maintain the correct balance of stock assortment with buyersEvaluate the effectiveness of arrangements for receiving, marking off and distributing stock for the departmentOrganise the stocktaking operationMonitor and control staffing resources within an agreed budgetPlan and agree staff bode and pay surveilContribute to the selection of new recruitsMonitor and control the department staff costs within estimateEncourage and maintain a learning and development culture for self, team and individuals to improve personal performance and achieve business objectivesTake responsibility for own development and learningDevelop section managerDevelop the teamManage the development of individualsSupport off the job learning opportunities to ensure Partners needs are identified and metCreate, maintain and develop effective working relationshipsEstablish and maintain trust and support of ParntersEstablish and maintain positive relationship with branch and central management colleaguesIdentify and manage conflictImplement disciplinary and grievance proceduresProvide support and guidance to deal with unacceptable performanceManage continuous improvement in the departmentEncourage Partners to contribute to the continuous improvement of the department.Visualise changeUse stock control systems to develop our businessMatch stock to customer profilesCrea te brass section systems to develop our businessRaise Partners awareness of commercial developmentsIdentify and manage proposals to improve the departmentMaintain the security, health and safety of the working environmentControl and monitor all aspects of security for cash, stocks and PartnersOrganise, monitor and update Risk Assessment in the departmentMinimise risks to health and safety of Partners and customersMaintain and promote an touch in partnership principles and practicesEncourage Partners to demonstrate a sense of responsibility as members of a democratically owned businessGenerate and sustain teams interest in, and knowledge of Partnership mattersMaintain all Partnership Rules and Regulations and ensure individuals in team do likewise